Our Services

We offer a broad range of capabilities to identify meaningful insights and drive superior results for you and your customers

• Qualitative & Quantitative Research

  Gain a deeper understanding of your customers and prospects using proven qualitative and quantitative research methodologies and approaches, within the US and across the globe.

• Customer Journey

  Identify insights, emotions, behaviors, moments that matter, influencers, and barriers at each stage along the journey. Size and prioritize opportunities to drive greater consideration and retention.

• Customer Segmentation

  Develop the segmentation framework, define the unique needs, motivations, and behaviors for each segment, identify your most valuable target segment(s), and enable segment-tailored messaging, products, offers, and experiences.

• Marketing Automation & Analytics

  Translate insights into action and drive impactful marketing integrated across a broad range of channels, including email, DM, mobile, surveys, display, search, media, call center, and social with our managed marketing services.

• Competitive Strategy

  Conduct SWOT (strengths, weaknesses, opportunities, threats) analysis of your brand, develop differentiated and compelling value propositions and positioning statements, and design new products based on whitespace opportunities.

• Socialization & Training

  Advise and partner with senior executives to socialize customer insights and opportunities within the organization to enable a more holistic, end-to-end customer experience. Develop and provide training for customer-facing departments.